FAQ

Order Cancellations

You have the legal right to cancel most orders placed through our website.

For orders that are not covered by statutory cancellation rights (such as personalized or custom-made items), we can only accept cancellations if you contact us within 1 hour of placing your order — by phone, 01691 682185.

We also reserve the right to cancel any order at our discretion. If this occurs, a full refund will be issued.

This policy does not affect your statutory rights.

Pricing

All prices listed on our website include VAT (where applicable) at the current rate.

Any additional charges — such as delivery — will be clearly stated at checkout and follow our published pricing structure.

While our prices may change from time to time, once you’ve placed an order, the price you see at checkout is the price you’ll pay — even if prices increase before your order is dispatched.