Delivery and Returns

DELIVERY & RETURNS

UK DELIVERY

  • Flexible Delivery Options: Choose Royal Mail Tracked 24 or Tracked 48 at checkout to suit your needs. Larger orders are usually delivered by courier, typically DX.
  • Delivery Costs:
    • Standard UK - £3.95
    • Free on all orders over £50
  • When Will My Order Arrive? We’ll provide an estimated delivery date on the product and checkout pages, and include it in your order confirmation email. While we always aim to get your order to you on time, please bear in mind that delivery dates are estimates rather than guarantees.
  • Stay Up to Date: Once your order is on its way, we’ll email you a dispatch confirmation with a tracking link, making it easy to follow your parcel’s journey right to your door.

We want you to enjoy a smooth, hassle-free delivery experience from the moment you place your order!

INTERNATIONAL DELIVERY

  • Worldwide Delivery: We ship international orders using Royal Mail International Tracked, giving you peace of mind with fully tracked and insured delivery.
  • When Will My Order Arrive? Most international orders arrive within 6–8 working days from dispatch. Delivery times may vary depending on your destination and local postal services.
  • Track Your Parcel: Once your order is on its way, we’ll email you a dispatch confirmation with a tracking link, so you can follow your parcel’s journey and keep up to date with its progress.

Wherever you are in the world, we want your order to reach you safely and smoothly!

IMPORTANT INFORMATION FOR EU CUSTOMERS

A quick note about customs and import charges: As the UK is no longer part of the EU, orders shipped to EU countries may be subject to local import duties, taxes or customs charges.

Any applicable charges are the responsibility of the customer and are payable to the relevant customs or tax authorities. We recommend checking your country’s import requirements before placing your order to avoid any unexpected costs.

Thank you for your understanding!

PERSONALISED SIGNS

  • Made Just for You: All personalised signs are made to order, so please allow a little extra time for us to create your unique design.
  • Design Proofs: If you’d like to see a proof of your design before it’s printed, simply select this option above. We’ll email your proof for approval before proceeding with production.
  • Help Us Get Your Order to You Sooner: Please keep an eye on your emails and reply to your proof approval request as soon as possible. We’ll begin production once we receive your approval, so any delay in responding may affect your delivery date.

We want your personalised sign to be just right, and your prompt approval helps us get it made and on its way to you without unnecessary delays!

DELAYED & LOST ITEMS

  • Delivery Times: All delivery dates are estimates and may take a little longer during busy periods, such as Christmas and other peak shopping times.
  • Delivery Delays: While we always aim to get your order to you as quickly as possible, occasional delays can happen that are outside our control. These may include postal delays, customs clearance or parcels being incorrectly sorted by our delivery partners. We appreciate your patience and understanding if this happens.
  • When Is an Order Considered Lost?
    • UK orders: An order is considered lost if it has not arrived within 10 working days.
    • International orders: An order is considered lost if it has not arrived within 25 working days.
  • We'll Put Things Right: If your order hasn't arrived within the relevant timeframe above, please get in touch. We'll arrange for a replacement to be sent to you.

Your satisfaction matters to us, and if your order goes missing, we'll do our best to put things right!

UNDELIVERABLE & RETURNED ORDERS

  • Missed Deliveries: If you’re not available to receive your order, please follow the instructions provided by the courier to arrange redelivery or collect your parcel.
  • Incorrect Details or Uncollected Parcels: Please double-check your delivery address and contact details when placing your order. If a parcel is returned to us because incorrect delivery information was provided, delivery was missed and not rearranged, or the parcel wasn’t collected, the customer will be responsible for the return postage costs.

A little care goes a long way! Please ensure your delivery details are correct and keep an eye on tracking updates to help your order reach you without any unnecessary delays or extra costs.

DAMAGED ITEMS 

  • We're Here to Help: We take great care in making and packaging your order, but if your item arrives damaged, please let us know so we can help put things right.
  • What to Do: Please email clear photographs of the damaged item and its packaging to info@britishmetalsigns.co.uk within 24 hours of receiving your order. This will help us assess the issue and find the best solution as quickly as possible.

RETURNS & EXCHANGES

  • Changed Your Mind? If you wish to cancel or exchange your order, please notify us in writing within 14 days of receiving it.
  • Returning Your Item: If a return is agreed, please ensure your item is securely packaged and sent back to us within 7 days of delivery. We recommend using an insured delivery service, as responsibility for ensuring the item reaches us safely rests with the buyer.
  • Postage Costs: Original postage costs paid by the buyer are non-refundable, and the buyer is responsible for the cost of returning the item.
  • Made-to-Order Signs: As some of our signs are made especially for you, we can offer an exchange on these items rather than a refund, subject to applicable consumer rights.
  • Personalised & Clearance Items: Personalised and clearance items are non-refundable, except where your statutory rights apply.

Your satisfaction matters to us. If you have any questions about a return or exchange, please get in touch and we'll be happy to help.